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Call requestsAccess detailed information, previous conversations, customer data, and activity history to provide personalized support.
For Support
Customer Support
Management Platform
Simplify, automate, and enhance your operations by centralizing support channels and providing advanced insights. Use automated and contextualized messages to reduce the need for assistance and keep your customers satisfied.
Enhance your customer service with advanced tools
Our chatbots answer frequently asked questions and ease your team's workload. This ensures that your customers perceive immediate value.
Control support operations by monitoring support volume, team capacity, and closely tracking key performance indicators.
Automate support and deliver value quickly
Common questions resolved automatically
Reduced first response time
Improved average customer satisfaction
Give full attention to your customer at every stage of support
Use the chatbot to triage complex issues and pass them to your human support teams without interruption, ensuring your customers have the best experience possible.
Automatic layer
Be available 24/7, answer the most frequent questions, and/or gather the most relevant information in an automated way.
Intelligent layer
Empower the chatbot through integrations with your database, providing rich information, documents, and more, all through our API.
Human layer
Meet your customers' most personalized demands by providing a powerful tool for your human support team.
Multichannel Support
Offer multichannel support and concentrate your service requests via WhatsApp, Telegram, Online Chat, Email, and more in one place, allowing your customer to choose their preferred channel.
Even more solutions for support
Contact
Have all your customer data organized and easily accessible, allowing you to identify each customer precisely and resume the conversation exactly where it left off.
Flow
Build numerous structured service interactions with our list of actions
End chat
Set department
Auto distribute service
Transfer to agent
Place service in queue
Conversation Page
Create a page with a support channel that simplifies support processes, scheduling, research, and service, improving the customer experience and adapting to your company's needs.
Instagram + Huggy
Ensure all the benefits of automated support via Instagram and have multiple agents responding to profile messages, store inquiries, and stories.
Open API for your needs
Integrate the existing systems in your operation and share data with a complete support management platform
Transform the way you support your customers
Significant reduction in operational costs.
Substantial increase in customer satisfaction.
Marked improvement in support efficiency.
We are official Meta partners
Huggy has total security and transparency to activate the official Meta API, which means that as partners, you have even more security when activating the official API for channels with us.
Frequently Asked Questions - FAQ
What is a Digital Support Platform?
A Digital Support Platform is a system that enables companies to manage and optimize customer communication through online channels. It is characterized by supporting multiple channels (email, chat, social media, etc.), integrating with other systems, using automation and artificial intelligence, offering analysis and reporting tools, personalizing the customer experience, and being scalable. Benefits include greater operational efficiency, improved customer satisfaction, cost reduction, and support for informed decision-making.
What is an Omnichannel platform?
An Omnichannel platform integrates various communication channels and touchpoints, including websites, email, and social media, to offer a seamless and cohesive customer service and sales experience. It allows centralized management of operations, personalization of interactions, and brand consistency. The main benefits include increased customer satisfaction, greater operational efficiency, increased sales, and better business insights.
How does self-service work?
Self-service allows customers to resolve their issues independently using technologies like chatbots, FAQs, tutorials, and virtual assistants. Chatbots automatically answer frequently asked questions, while FAQs provide lists of common questions and answers. Tutorials offer step-by-step guides to help customers solve problems, and virtual assistants provide more advanced support using artificial intelligence.