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Grupo Natureza, responsible for servicing major brands such as 'O Boticário' and 'Chopp Brahma', in partnership with Huggy, created the 'Customer Success' department. This resulted in an efficient integration of communication channels, personalized journeys, a remarkable 94% increase in business opportunities, and an enhanced experience for companies and customers. Major brands trust the partnership to optimize their acquisition processes, demonstrating its success and the effectiveness of the collaboration.
Success Case - Grupo Natureza
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Frequently Asked Questions - FAQ
What is a Digital Service Platform?
A customer service strategy that integrates multiple communication channels of a company. This means that, regardless of the channel the customer chooses to communicate with the company (such as online chat, phone, email, social networks, WhatsApp, among others), the experience will be consistent and continuous. Information is shared across different channels, allowing the customer to start a conversation on one channel and resume it on another without losing context.
Does Huggy integrate with CRM?
Yes, one of its main features is integration with CRM (Customer Relationship Management) systems. This integration allows centralizing and managing customer data efficiently, providing a complete and updated view of interactions with customers. Huggy integrates with various popular CRMs, including Salesforce, HubSpot, Insightly, Zoho, Pipedrive, Microsoft Dynamics 365, Outreach, SalesLoft, Reply, Woodpecker, Mailshake, Lemlist, Close, Copper, and Nimble.
How to send assets on WhatsApp?
Sending active messages via Huggy's API is done through Flow. In the case of WhatsApp, the flow should include the actions Send message template and Wait for interaction, among others according to the chosen strategy. Access the practical guide.
What plans are available for subscription?
Huggy offers various service plans tailored to the unique needs of your business. To choose the most suitable one, you can compare the features among the available plans here.