Chatbots

Chatbots

The best attendant for your company

Delight customers from the beginning to the end of each stage of their journey with interactions that provide the feeling of personalized treatment.
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Significant cost savings

Significant cost savings

Automate responses, direct efforts, and investments towards other strategic areas by reducing the need for hiring and training.

Where to Use the Chatbot

Customer Support (SAC)

Customer Support (SAC)

Resolve your customers' main questions in less than 2 minutes.
Sales

Sales

Guide customers towards a purchase with recommended products and personalized offers.
Lead Capture and Qualification

Lead Capture and Qualification

Initiate contact with personalized greetings and turn website visits into sales opportunities.
Customer Satisfaction Survey

Customer Satisfaction Survey

Measure customer satisfaction.
Billing or Negotiation

Billing or Negotiation

Send reminders and payment invoices.
Appointments

Appointments

Optimize appointment scheduling, prevent cancellations with attendance confirmation and reminders.

Personalize Your Service

Have Custom Reports

Improving your service is possible only with data analysis. Measure and evaluate results according to your specific needs and goals.
Have Custom Reports
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Personalize Your Service

Understand your customers' needs, identify trends, and gain valuable insights to improve your products and services.

The Power of Artificial Intelligence

With artificial intelligence integration, the chatbot understands user questions naturally and provides precise and personalized responses. It also analyzes the user's profile and history to offer relevant recommendations.
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Choose the Best Intelligence Option

At Huggy, we offer various options to enhance your system's intelligence. You can start with Basic, our native intelligence, or opt for more advanced knowledge processing systems like Watson, Api.ai, and Microsoft's bot services.

Rule-Based Chatbot vs. Artificial Intelligence (AI) Chatbot

A chatbot needs to understand and respond to user messages, and there are two different approaches to achieve this: rule-based or with artificial intelligence.

Rule-Based Chatbot

  • Performs predefined objective tasks based on variations in questions and context;
  • Vocabulary limited to what has been predefined, with programmed responses.

Artificial Intelligence (AI) Chatbot

  • Interprets user messages;
  • Learns from interactions and adapts to user context and intent.
*Additional service available only with integration. Price on request.