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Delight

Turn customers into fans of your brand

Uncomplicate your service and promote a good experience with our multi-channel solution. With all the support that you will be able to offer using our platform, you will have more satisfied and willing customers to indicate your brand!

(100% free to get started. No credit card required)

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Promote a good experience in the main services channels

Do not waste time checking all digital contact points of your company, connect them to Huggy, and centralize all interactions to a single queue.

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Telegram

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Messenger

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Email

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Website

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And more

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Guide your customer directly to who will solve the problem.

No one likes to keep moving through several sectors until get to the right person. With departmentalization it is possible to send your client to a specific sector, team or person.

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Access your customers information for decision-making

Quickly access your customer’s history within the company. Armed with this data you can make better decisions and spare your customer from repeating information.

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Chat details

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Contact data

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Activities timeline

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History

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Tasks

Access your customers information for decision-making

Quickly access your customer’s history within the company. Armed with this data you can make better decisions and spare your customer from repeating information.

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Chat details

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Contact data

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Activities timeline

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History

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Tasks

Work with your team

From administrators, managers to agents: interact and notify your team. Make internal comments, talk in groups, and schedule assignments for the team. This interaction will make all the difference in the management of your service!

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Internal messages

Only agents are able to see. Useful, for example, when transfering a customer between agents.

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Schedule tasks

An agent can schedule tasks with a specific customer, pointing who shall do it, when and which channel will be used.

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Work with your team

From administrators, managers to agents: interact and notify your team. Make internal comments, talk in groups, and schedule assignments for the team. This interaction will make all the difference in the management of your service!

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Internal messages

Only agents are able to see. Useful, for example, when transfering a customer between agents.

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Schedule tasks

An agent can schedule tasks with a specific customer, pointing who shall do it, when and which channel will be used.

Track your performance and customer satisfaction

Through the dashboard you can have access to data such as average customer satisfaction and volume of real-time attendance: day, week and month calls, number of unread messages, open and unanswered.

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Track your performance and customer satisfaction

Through the dashboard you can have access to data such as average customer satisfaction and volume of real-time attendance: day, week and month calls, number of unread messages, open and unanswered.

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Ready to transform your customer journey?

(100% free to get started. No credit card required)