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Call requestsOffer multichannel and centralize your list of requests from WhatsApp, Telegram, Online Chat, Email, and other digital channels in one place. With an omnichannel platform, you can manage all these contact points centrally.
Omnichannel
Omnichannel Platform
Serve customers from wherever they are in one place by integrating all communication channels into an omnichannel service system
Benefits of Omnichannel Service
Integrate WhatsApp into your service system with our omnichannel tool. Manage multiple simultaneous service interactions on a single number, track conversation history, and obtain detailed metrics.
Automate your Facebook page's service, offering quick and efficient responses to your customers through Messenger. Attract and converse with your customers in real-time, ensuring 24/7 service with chatbots.
Integrate Instagram into your omnichannel system, personalize the shopping experience, strengthen your brand relationship, and improve response times.
Results that speak for us
'Before, our customer relationship team had to monitor various channels like email, Messenger, WhatsApp, and our site's chat, which made it difficult to respond instantly on all these platforms. By centralizing everything, we achieved agility and faster response times, providing greater satisfaction to our customers, who now receive immediate responses.'
Gabriel Roso - Operations Analyst at Biz
Gabriel Roso - Operations Analyst at Biz
Customize Your Service
in Each Channel
Have complete autonomy to define how your customer will be served in the various channels.
Gain More
Opportunities
A consumer who develops a good relationship with the company and finds it easy to contact tends to buy more frequently.
Talk now with the expert
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We are official Meta partners
Huggy has total security and transparency to activate the official Meta API, which means that as partners, you have even more security when activating the official API for channels with us.
Frequently Asked Questions - FAQ
What is omnichannel service?
A customer service strategy that integrates multiple communication channels of a company. This means that, regardless of the channel the customer chooses to communicate with the company (such as online chat, phone, email, social networks, WhatsApp, among others), the experience will be consistent and continuous. Information is shared across different channels, allowing the customer to start a conversation on one channel and resume it on another without losing context.
How to integrate my chats using Huggy?
First, sign up on the platform and get your API credentials. Then, choose the chat platform you want to integrate, such as WhatsApp, Instagram, or Facebook Messenger, and set up the integration according to the provided instructions. Perform tests to ensure correct operation.
How to integrate my chats using Huggy?
First, sign up on the platform and get your API credentials. Then, choose the chat platform you want to integrate, such as WhatsApp, Instagram, or Facebook Messenger, and set up the integration according to the provided instructions. Perform tests to ensure correct operation.