Enables the organization of the contacts using the segmentation.

An omnichannel contacts calendar, have all your contacts organized in a single channel-independent list.

Organize your business and personal contacts. Have a unique list for the business register in your calendar.

View the complete contact path from the moment of its creation and interactions made by the contact.

With this feature you can avoid unwanted contacts.

Keep the steps of your appointments fully organized within a workflow.

Predefine fast and frequent responses to speed up your day-to-day life.

Need to be absent? Customize responses that will be automatically sent as soon as you are called in the chat.

View chats content without having to take them.

Track and interact with all the Leads on your site. All in real time.

Track your service queue.

“Hide” chats that are with the service in progress.

A chat created so that the agents can interact with each other, using the platform itself.

Allows calls to be transferred between agents.

Enable the entry of several agents in the same chat.

Prepare quick decisions by previewing what your client is typing before they even send the message.

Have the complete chat history to print, view, or send a copy to your client.

Make the impression of the calls you want.

Organize and control your appointments according to your company's department.

Automatically distribute new calls between available agents.

Send audio, video, image, text and other media files to your client.

Define and follow up on the frequent subjects of your service.

Send internal messages that will only be viewed by the agents.

Connect Artificial Intelligence engines like Watson, Microsoft and Dialogflow and empower your service.

Create fully customized and automated service days, providing the customer with a unique experience.

Save, share, and replicate Flows created.

Establish a Flow to be triggered after the service is completed.

Establish a Flow to be triggered after service is started.

Import your Huggy Flows templates and preconfigured templates into your account.

Obtain partial or total data regarding the services provided.

Your call details updated every 5 seconds for instant follow up.

Your applications can consume the data captured by Huggy by making use of our API.

Notify external systems about the various actions that occur within the platform, such as creating a new contact or opening a new chat.

Provide an online chat on your site and offer help whenever your client needs.

The messenger app with an integrated bot that works as a great alternative for your business.

Your Facebook calls in one place. Arrange for more than 2 billion consumers by integrating their fanpage into Huggy.

E-mail services with the same practicality of a real-time chat. We have support for providers like Gmail, Outlook, Yahoo and more.

Large campaigns can be carried out using SMS. The great advantage is that your customer will get your message, whether online or not.

The telephone service still generates a lot of demand. So do not be left behind and have your own Huggy switchboard.

Real-time sound and image to streamline and simplify your service.

Have a unique Account Manager to mediate actions between your company and Huggy.

A help center with more than 200 articles to address your questions about using the platform.

Contact our support via chat and Email.

A phone number will be made available for direct contact with our support.

A team available to teach you the initial steps on using the platform.

Technical help for development of integrations with Huggy.

A Huggy collaborator will be available to assist in the creation of Flows.

Get advanced training on the features on the platform.

Support from Monday to Friday from 7am to 10pm and Saturdays from 7am to 3pm.

Get Huggy support available 24 hours a day for you.

Every 3 months a CS will be made available to help the client achieve, through detailed monitoring, their goals with Huggy.

Restrict access to the platform only to authorized IP addresses.