Discover the perfect plan for you

Customize your services and adapt to the unique needs of your business

Monthly planAnnual plan

Starter

Communicate better with your customers and increase your conversion

0,00

/month

1 connected user
+ $69.90/month per additional user

Contact management

Service queue

File sending

Multi-accounts

Performance indicators

All channels*

See all features

Intermediate

Automate your service flow

Starting from

729

/month

1 connected user
+ $119.90/month per additional user

Everything from Starter plus...

Departments

Business hours

Contact timeline

Custom fields

Spy on chat

Multiple reports

API / Webhook

Workflows

Service history

See all features

Custom

Handle a high volume of clients and visitors

Starting from

1.239

/month

1 connected user
+ $189.90/month per additional user

Everything from Intermediate plus...

Dashboard

Automatic distribution

Unlimited history

Unlimited workflows

Unlimited flows

See all features

Activation setup available for all plans (optional)

Choose between easily setting up the platform yourself or opting for our service for an even better experience.

*WhatsApp available on all plans, with pricing based on the quantity and category

of the conversation

See the criteria and categorization

We are official Meta partners

Huggy offers complete security and transparency to activate Meta's official API, meaning that as partners, you have even more security when activating official channel APIs with us.

Satisfaction guaranteed

or your money back!

30 days

guarantee

with a full refund

Quality conversations do not require restrictions

No cancellation fees

No loyalty contract

Compare features across plans

Explore the features and sign up for the most suitable plan to optimize your company's service.

Features

Included

Not Included

Starter

0,00

/month

1 connected user
+ $69.90/month per additional user

Start now

Intermediate

Starting from

729

/month

1 connected user
+ $119.90/month per additional user

Try now

Custom

Starting from

1.239

/month

1 connected user
+ $189.90/month per additional user

Talk now

General

Included users

Additional user

Price per additional user.

$69.90 / month

$119.90 / month

$189.90 / month

Business hours

The customer will be notified when contacting your company outside of business hours.

Multi-accounts

Allows registering the same agent in several Huggy accounts.

Holiday control

Set up special business hours during holidays or specific occasions.

Channels

Huggy Chat

Provide an online chat on your website and offer help whenever your customer needs it.

The messaging app with an integrated bot that works as an excellent alternative for your business.

Messenger

Your Facebook service all in one place. Be available to more than 2 billion consumers by integrating your fanpage with Huggy.

Email service with the same practicality as real-time chat. We support providers like Gmail, Outlook, Yahoo, and more.

SMS

Large campaigns can be run using SMS. The big advantage is that your customer will receive your message whether they are online or not.

VoIP

Phone service still generates a lot of demand. That's why you shouldn't fall behind and have your own call center on Huggy.

WhatsApp Business API

We integrate with official WhatsApp Business API providers.

Available in all plans, with pricing based on the quantity and category of the conversation. See all features

Contact

Segments (Groups)

Allows organizing contacts using segmentation.

Contacts

An omnichannel contact list, have all your contacts organized in a single list regardless of the channel.

Organizations

Organize your business and personal contacts. Have a separate list for registering companies in your contact list.

Contact timeline

View the complete trajectory of the contact from the moment of its creation and the interactions made by it.

Contact blocking

With this feature, you can avoid unwanted contacts.

Custom fields

Create fields for contact, organizations, and chats according to your business model.

Contact import

Contact export

Inbox

Workflows

Keep the stages of your service fully organized within a workflow.

Shortcuts

Predefine quick and frequent responses to speed up your day-to-day.

Status

Need to be away? Personalize responses that will be sent automatically as soon as you're called in the chat.

Service queue

Control your service queue.

Archived chats

“Hide” chats that are in progress.

Internal chat

A chat created so that agents can interact with each other using the platform itself.

Service transfer

Allows the transfer of services between agents.

Group service

Allow multiple agents to join the same chat.

Chat transition

Have the complete chat history to print, view, or send a copy to your customer.

Chat printing

Print the services you want.

Departments

Organize and control your services according to your company's department.

Tabulations

Organize and control your services according to your company's department.

Automatic distribution

Automatically distribute new services among available agents.

File sending

Send audio, video, images, text, and other media files to your customer.

Service reasons

Define and track the frequent topics of your service.

Internal notes

Send internal messages that will only be visible to agents.

Service history

Have the complete history of service records performed on the platform.

30 days

Unlimited

Automations

Bots

Connect AI engines like Watson, Microsoft, and Dialogflow to enhance your service.

Unlimited

Flows

Create fully customized and automated service journeys, providing the customer with a unique experience.

Unlimited

Flow export

Save, share, and replicate created Flows.

Outgoing flow

Set a Flow to be triggered after the service is initiated.

Incoming flow

Set a Flow to be triggered when the service is started.

Flow import

Import pre-configured Flow models and templates into your Huggy account.

Triggers

Actively engage visitors to your website intelligently using Triggers.

Unlimited

Instagram triggers

Intelligently engage visitors to your website using Instagram Triggers.

Analytics

Service Reports

All data in a spreadsheet to aid decision-making and enhance the development of your customer service.

Daily Report

All data in a spreadsheet to aid decision-making and enhance the development of your customer service.

Agent Reports

All data in a spreadsheet to aid decision-making and enhance the development of your customer service.

Quality Reports

All data in a spreadsheet to aid decision-making and enhance the development of your customer service.

Channel Control Reports

All data in a spreadsheet to aid decision-making and enhance the development of your customer service.

Dashboard

Real-time overview of the customer service operation.

CSV Export

All data in a spreadsheet to aid decision-making and enhance the development of your customer service.

Performance Indicators

Each agent has general performance data available on the home page.

Chat Volume

Provides general data about the chat volume of your operation, categorized by layers. Includes daily visualization and heat maps.

Tabulations

Shows the number of chats in each tabulation, layer, and how many were defined within the filtered period.

Agent Performance

Displays data related to active agents in the filtered departments, such as the number of chats initiated, transferred, average times, evaluations, and more.

Channel Overview

Shows, in calendar days and totals, the number of chats completed in each channel.

WhatsApp Business

Shows the consumption of conversations on WhatsApp between your company and customers. Data on this page is provided by the Meta API.

Data Export

A feature that allows data export from your operation, including variables used in automations.

Dashboard

A tool that enables real-time monitoring of your operation, providing updated data for the day.

Integrations

API calls

Your applications can consume data captured by Huggy using our API.

20000

50000

Additional API calls

$0.01

Webhook

Notify external systems about various actions occurring within the platform, such as the creation of a new contact or the opening of a new chat.

Applications*

A range of applications available to assist you in various tasks, from lead management to ticket opening. *Applications may have additional charges depending on the developer.

Customer Success

Help center

A help center with over 200 articles to clear up your doubts about using the platform.

Message and email support

Contact our support via chat and email.

Activation setup

A team available to teach you the first steps in using the platform.

$1250.00 (optional)

WhatsApp API consultancy

A team available to assist you in choosing the best Business Solution Provider for your company and activating your WhatsApp API account.

$1250.00 (optional)

Business hours support

Support from Monday to Friday from 07:00 to 19:00 and on Saturdays from 08:00 to 13:00.

Quarterly follow-up

Every 3 months, a CS will be available to help the client achieve their goals with Huggy through a detailed follow-up.

Security

Two-step authentication

Default access profiles

Divided into Administrator, Manager, and Agent. Each of these profiles has specific permissions regarding the use of the platform.

Features

Included

Not Included

Starter

0,00

/month

1 connected user
+ $69.90/month per additional user

Start now

Intermediate

Starting from

729

/month

1 connected user
+ $119.90/month per additional user

Try now

Custom

Starting from

1.239

/month

1 connected user
+ $189.90/month per additional user

Talk now

General

Included users

Additional user

Price per additional user.

$69.90 / month

$119.90 / month

$189.90 / month

Business hours

The customer will be notified when contacting your company outside of business hours.

Multi-accounts

Allows registering the same agent in several Huggy accounts.

Holiday control

Set up special business hours during holidays or specific occasions.

Channels

Huggy Chat

Provide an online chat on your website and offer help whenever your customer needs it.

The messaging app with an integrated bot that works as an excellent alternative for your business.

Messenger

Your Facebook service all in one place. Be available to more than 2 billion consumers by integrating your fanpage with Huggy.

Email service with the same practicality as real-time chat. We support providers like Gmail, Outlook, Yahoo, and more.

SMS

Large campaigns can be run using SMS. The big advantage is that your customer will receive your message whether they are online or not.

VoIP

Phone service still generates a lot of demand. That's why you shouldn't fall behind and have your own call center on Huggy.

WhatsApp Business API

We integrate with official WhatsApp Business API providers.

Available in all plans, with pricing based on the quantity and category of the conversation. See all features

Contact

Segments (Groups)

Allows organizing contacts using segmentation.

Contacts

An omnichannel contact list, have all your contacts organized in a single list regardless of the channel.

Organizations

Organize your business and personal contacts. Have a separate list for registering companies in your contact list.

Contact timeline

View the complete trajectory of the contact from the moment of its creation and the interactions made by it.

Contact blocking

With this feature, you can avoid unwanted contacts.

Custom fields

Create fields for contact, organizations, and chats according to your business model.

Contact import

Contact export

Inbox

Workflows

Keep the stages of your service fully organized within a workflow.

Shortcuts

Predefine quick and frequent responses to speed up your day-to-day.

Status

Need to be away? Personalize responses that will be sent automatically as soon as you're called in the chat.

Service queue

Control your service queue.

Archived chats

“Hide” chats that are in progress.

Internal chat

A chat created so that agents can interact with each other using the platform itself.

Service transfer

Allows the transfer of services between agents.

Group service

Allow multiple agents to join the same chat.

Chat transition

Have the complete chat history to print, view, or send a copy to your customer.

Chat printing

Print the services you want.

Departments

Organize and control your services according to your company's department.

Tabulations

Organize and control your services according to your company's department.

Automatic distribution

Automatically distribute new services among available agents.

File sending

Send audio, video, images, text, and other media files to your customer.

Service reasons

Define and track the frequent topics of your service.

Internal notes

Send internal messages that will only be visible to agents.

Service history

Have the complete history of service records performed on the platform.

30 days

Unlimited

Automations

Bots

Connect AI engines like Watson, Microsoft, and Dialogflow to enhance your service.

Unlimited

Flows

Create fully customized and automated service journeys, providing the customer with a unique experience.

Unlimited

Flow export

Save, share, and replicate created Flows.

Outgoing flow

Set a Flow to be triggered after the service is initiated.

Incoming flow

Set a Flow to be triggered when the service is started.

Flow import

Import pre-configured Flow models and templates into your Huggy account.

Triggers

Actively engage visitors to your website intelligently using Triggers.

Unlimited

Instagram triggers

Intelligently engage visitors to your website using Instagram Triggers.

Analytics

Service Reports

All data in a spreadsheet to aid decision-making and enhance the development of your customer service.

Daily Report

All data in a spreadsheet to aid decision-making and enhance the development of your customer service.

Agent Reports

All data in a spreadsheet to aid decision-making and enhance the development of your customer service.

Quality Reports

All data in a spreadsheet to aid decision-making and enhance the development of your customer service.

Channel Control Reports

All data in a spreadsheet to aid decision-making and enhance the development of your customer service.

Dashboard

Real-time overview of the customer service operation.

CSV Export

All data in a spreadsheet to aid decision-making and enhance the development of your customer service.

Performance Indicators

Each agent has general performance data available on the home page.

Chat Volume

Provides general data about the chat volume of your operation, categorized by layers. Includes daily visualization and heat maps.

Tabulations

Shows the number of chats in each tabulation, layer, and how many were defined within the filtered period.

Agent Performance

Displays data related to active agents in the filtered departments, such as the number of chats initiated, transferred, average times, evaluations, and more.

Channel Overview

Shows, in calendar days and totals, the number of chats completed in each channel.

WhatsApp Business

Shows the consumption of conversations on WhatsApp between your company and customers. Data on this page is provided by the Meta API.

Data Export

A feature that allows data export from your operation, including variables used in automations.

Dashboard

A tool that enables real-time monitoring of your operation, providing updated data for the day.

Integrations

API calls

Your applications can consume data captured by Huggy using our API.

20000

50000

Additional API calls

$0.01

Webhook

Notify external systems about various actions occurring within the platform, such as the creation of a new contact or the opening of a new chat.

Applications*

A range of applications available to assist you in various tasks, from lead management to ticket opening. *Applications may have additional charges depending on the developer.

Customer Success

Help center

A help center with over 200 articles to clear up your doubts about using the platform.

Message and email support

Contact our support via chat and email.

Activation setup

A team available to teach you the first steps in using the platform.

$1250.00 (optional)

WhatsApp API consultancy

A team available to assist you in choosing the best Business Solution Provider for your company and activating your WhatsApp API account.

$1250.00 (optional)

Business hours support

Support from Monday to Friday from 07:00 to 19:00 and on Saturdays from 08:00 to 13:00.

Quarterly follow-up

Every 3 months, a CS will be available to help the client achieve their goals with Huggy through a detailed follow-up.

Security

Two-step authentication

Default access profiles

Divided into Administrator, Manager, and Agent. Each of these profiles has specific permissions regarding the use of the platform.

Frequently Asked Questions - FAQ

Find answers to the most common questions about hiring our platform here.

Can I test the tool?

Yes, we offer 7 (seven) days free on any plan, and after that period you can continue using the platform on the Starter plan.

What's the difference between registered and connected users?

You can register as many users as you want on the platform, but only the number of contracted users can log in simultaneously. This model allows you to save on your budget when you have agents who will use the platform only for one shift.

Is there a loyalty contract?

No, all our plans are prepaid and have no loyalty contract. To cancel, just stop paying the monthly fee.

Can I integrate with other systems?

Yes, our system provides API and Webhook, allowing integration with any internet-connected system that allows integrations.

Which channels does the platform manage?

Through the panel, you will have control of the main communication channels such as: Email, Phone, Online Chat, SMS, WhatsApp, Telegram, Messenger, and Custom Channels.

What payment methods are accepted for plans?

Payment for plans can be made via credit card or bank slip.

How can I contact support?

We are always ready to help! In your platform, go to the left sidebar, click on Help > Talk to Support; The chat will open, and you can start a service.

Which domains does the Huggy platform use?

Avoid possible blocking of our URLs in your company. Domains: *.pzw.io; hug.gy; *.huggy.io; *.huggy.app; *.huggy.cloud; *.huggy.chat

What's the file size limit for sending via the Huggy platform?

The allowed size depends on the resource or channel used: "Send File" action in Flow: limit of 15MB (Documents, audio, images, and videos); Attaching files during service, including channels such as Online Chat and WhatsApp, for example: limit of 15MB; Shortcuts: allowed to attach files up to 15MB; Attaching files during an email service: Limit of 25MB; Triggers: you can attach images up to 4MB.

How does Automatic Distribution work?

Automatic Distribution ensures a fair and balanced distribution of services among agents, even if they have different response times. Even if one agent is faster, the services are distributed sequentially, as if it were a queue. The only exception occurs if other agents reach a maximum number of services configured; in this case, the available agent will continue to receive services.

How to request the cancellation of my Huggy plan?

If you are a paying user of any Huggy plan and, for some reason, want to cancel the plan, know that this request can be made within the platform itself. To do this, access the Huggy platform, click on the Payments module > Cancellation. Then, click the blue Request Cancellation button and fill in the required information, and we will get in touch.

You are in good company

Join over 3000 companies worldwide that trust Huggy. Request access now or talk to our team of specialists.