Simple and flexible plans.

Pick a plan and improve the relationship with your customer.

Billed Montlhy

Billed Yearly

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Save up to 20%!

Starter

Talk to your customers and improve your relationship.

$

0

/month

-

🤖 Chatbots

+

1 connected user

Limit of logins that can be made to the same account simultaneously.

Contact Management

An omnichannel contacts calendar, have all your contacts organized in a single channel-independent list.

Service Queue

Track your service queue.

Upload files

Send audio, video, image, text and other media files to your client.

Multicontas

Allows the registration of the same agent in several Huggy accounts.

Mobile application

Huggy app available for Android and iOS.

$ 19/month

/additional connected user

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Basic

Engage your customers and visitors.

$

79

/month

(Billed Montlhy)

🤖 Chatbots

+

All Starter plus...

Hours of operation

The client will be advised when to contact his company outside the established hours.

Contact Timeline

View the complete contact path from the moment of its creation and interactions made by the contact.

Custom fields

Create fields for contact, organizations and chats according to your business model.

Shortcuts

Predefine fast and frequent responses to speed up your day-to-day life.

All channels

$ 29/month

/additional connected user

Try free for 7 days

Intermediary

Automate your flow and increase the productivity.

$

229

/month

(Billed Montlhy)

🤖 Chatbots

+

All from the basics plus...

Spy chat

View chats content without having to take them.

Departments

Organize and control your appointments according to your company's department.

Reasons for service

Define and follow up on the frequent subjects of your service.

Basic Report

Obtain partial or total data regarding the services provided.

API / Webhook

Notify external systems about the various actions that occur within the platform, such as creating a new contact or opening a new chat.

$ 39/month

/additional connected user

Try free for 7 days

+60% OF THE COMPANIES

THE FAVORITE OF

huggy

Advanced

Serve a high volume of customers.

$

379

/month

(Billed Montlhy)

🤖 Chatbots

+

All of the intermediary plus...

Dashboard

Your call details updated every 5 seconds for instant follow up.

Automatic distribution

Automatically distribute new calls between available agents.

Unlimited History

Have a complete history of the calls made on the platform.

Workflows

Keep the steps of your appointments fully organized within a workflow.

Live Leads

Track and interact with all the Leads on your site. All in real time.

$ 59/month

/additional connected user

Try free for 7 days

Do you still have questions about which plan is best for your business?

See the full comparison of plans 🠂 huggy

Starter

Talk to your customers and improve your relationship.

$

0

/month

-

🤖 Chatbots

+

1 connected user

Limit of logins that can be made to the same account simultaneously.

Contact Management

An omnichannel contacts calendar, have all your contacts organized in a single channel-independent list.

Service Queue

Track your service queue.

Upload files

Send audio, video, image, text and other media files to your client.

Multicontas

Allows the registration of the same agent in several Huggy accounts.

Mobile application

Huggy app available for Android and iOS.

$ 19/month

/additional connected user

Get started now huggy

Basic

Engage your customers and visitors.

$

59

/month

(Billed Yearly)

🤖 Chatbots

+

All Starter plus...

Hours of operation

The client will be advised when to contact his company outside the established hours.

Contact Timeline

View the complete contact path from the moment of its creation and interactions made by the contact.

Custom fields

Create fields for contact, organizations and chats according to your business model.

Shortcuts

Predefine fast and frequent responses to speed up your day-to-day life.

All channels

$ 29/month

/additional connected user

Try free for 7 days

Intermediary

Automate your flow and increase the productivity.

$

179

/month

(Billed Yearly)

🤖 Chatbots

+

All from the basics plus...

Spy chat

View chats content without having to take them.

Departments

Organize and control your appointments according to your company's department.

Reasons for service

Define and follow up on the frequent subjects of your service.

Basic Report

Obtain partial or total data regarding the services provided.

API / Webhook

Notify external systems about the various actions that occur within the platform, such as creating a new contact or opening a new chat.

$ 39/month

/additional connected user

Try free for 7 days

+60% OF THE COMPANIES

THE FAVORITE OF

huggy

Advanced

Serve a high volume of customers.

$

299

/month

(Billed Yearly)

🤖 Chatbots

+

All of the intermediary plus...

Dashboard

Your call details updated every 5 seconds for instant follow up.

Automatic distribution

Automatically distribute new calls between available agents.

Unlimited History

Have a complete history of the calls made on the platform.

Workflows

Keep the steps of your appointments fully organized within a workflow.

Live Leads

Track and interact with all the Leads on your site. All in real time.

$ 59/month

/additional connected user

Try free for 7 days

Do you still have questions about which plan is best for your business?

See the full comparison of plans 🠂 huggy

Satisfaction guaranteed or your money back!

If you are a new customer and are not satisfied with Huggy within 30 days, we will refund your money.

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Want a plan made especially for you?

Negotiate now a special plan for your company with Higgor, our Chatbot, and customize our plans according to your needs. If you prefer, you can also speak with one of our specialists.

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+700 companies around the world have already revolutionized their service with Huggy

Listen to our customers' experiences

Let our customers show you how Huggy can revolutionize the digital service of your business.

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“With Huggy, we went from 1K to 12K calls per month!”

PAULO GRANATO

SÓCIO FUNDADOR

“Flow gave me autonomy!”

REGISLANDIA ANTUNES

SPECIALIST IN CUSTOMER SERVICE

“Flow has changed my life!”

FLÁVIA PORTO

CEO

Three unique bonuses for your business

When you hire Huggy, you get three free bonuses to improve the digital service of your business.

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Free deployment

Get two hours of free advice from one of our Digital Customer Service experts and start meeting Huggy in the best way!

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Quarterly monitoring

You will receive free support from our Customer Success team, entitled to one hour of quarterly consulting to ensure your success with Huggy.

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10 Flow templates

You will have free access to 10 pre-programmed and customizable Flow templates to apply to your service and optimize your workflow.

The best features on a single platform

Explore the features, compare the plans and sign the most appropriate plan to optimize the service of your company.

Starter

Get started now

Basic

Hire

Intermediary

Hire

Advanced

Hire

Elite

Learn more

General

Registered users

Number of agents registered on the platform.

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

Users Online

Limit of logins that can be made to the same account simultaneously.

1

1

1

1

5

Additional logged in user

$ 19/month

$ 29/month

$ 39/month

$ 59/month

$ 69/month

Virtual Agents

Virtual agents act as humanized agents during automatic attendance.

1

5

10

Unlimited

Hours of operation

The client will be advised when to contact his company outside the established hours.

Mobile Application

Huggy app available for Android and iOS.

Multicontas

Allows the registration of the same agent in several Huggy accounts.

Holiday control

Set a special service schedule during holidays or specific occasions.

Contact

Segments (Groups)

Enables the organization of the contacts using the segmentation.

Contacts

An omnichannel contacts calendar, have all your contacts organized in a single channel-independent list.

Organizations

Organize your business and personal contacts. Have a unique list for the business register in your calendar.

Contact Timeline

View the complete contact path from the moment of its creation and interactions made by the contact.

Contact Blocking

With this feature you can avoid unwanted contacts.

Custom fields

Create fields for contact, organizations and chats according to your business model.

Inbox

Workflow

Keep the steps of your appointments fully organized within a workflow.

3

Unlimited

Unlimited

Shortcuts

Predefine fast and frequent responses to speed up your day-to-day life.

Status

Need to be absent? Customize responses that will be automatically sent as soon as you are called in the chat.

Spy chat

View chats content without having to take them.

Live Leads

Track and interact with all the Leads on your site. All in real time.

Service Queue

Track your service queue.

Archived chats

“Hide” chats that are with the service in progress.

Internal Chat

A chat created so that the agents can interact with each other, using the platform itself.

Transfer of service

Allows calls to be transferred between agents.

Group service

Enable the entry of several agents in the same chat.

TypeMagic

Prepare quick decisions by previewing what your client is typing before they even send the message.

Chat Transcript

Have the complete chat history to print, view, or send a copy to your client.

Chat printing

Make the impression of the calls you want.

Departments

Organize and control your appointments according to your company's department.

5

10

Unlimited

Unlimited

Automatic distribution

Automatically distribute new calls between available agents.

Sending files

Send audio, video, image, text and other media files to your client.

Reasons for service

Define and follow up on the frequent subjects of your service.

Internal notes

Send internal messages that will only be viewed by the agents.

Call history

Have a complete history of the calls made on the platform.

30 days

60 days

Unlimited

Unlimited

Unlimited

Automations

Bots

Connect Artificial Intelligence engines like Watson, Microsoft and Dialogflow and empower your service.

1

4

6

Unlimited

Unlimited

Flows

Create fully customized and automated service days, providing the customer with a unique experience.

5

10

20

Unlimited

Unlimited

Export Flows

Save, share, and replicate Flows created.

Output flow

Establish a Flow to be triggered after the service is completed.

Input flow

Establish a Flow to be triggered after service is started.

Flows Import

Import your Huggy Flows templates and preconfigured templates into your account.

Triggers

Get active with your site visitors in a clever way using the Triggers.

5

10

20

Unlimited

Unlimited

Analytics

Report

Obtain partial or total data regarding the services provided.

Dashboard

Your call details updated every 5 seconds for instant follow up.

CSV Export

All data in a spreadsheet to help in making decisions and boost the development of your calls.

Integrations

Calls from Api

Your applications can consume the data captured by Huggy by making use of our API.

5000

20000

50000

90000

Additional Api Call

$ 0,003

$ 0,003

$ 0,003

$ 0,003

$ 0,003

Webhook

Notify external systems about the various actions that occur within the platform, such as creating a new contact or opening a new chat.

Applications*

A range of applications available to help you with the most varied tasks, from managing Leads to opening tickets. *Applications may contain additional according to the developer company.

Web SDK

Kit for development of personalized online chat.

Channels

Huggy Chat

Provide an online chat on your site and offer help whenever your client needs.

Telegram

The messenger app with an integrated bot that works as a great alternative for your business.

Messenger

Your Facebook calls in one place. Arrange for more than 2 billion consumers by integrating their fanpage into Huggy.

E-mail

E-mail services with the same practicality of a real-time chat. We have support for providers like Gmail, Outlook, Yahoo and more.

SMS

Large campaigns can be carried out using SMS. The great advantage is that your customer will get your message, whether online or not.

VoIP

The telephone service still generates a lot of demand. So do not be left behind and have your own Huggy switchboard.

Videoconference

Real-time sound and image to streamline and simplify your service.

WhatsApp*

Be where your customer is most of the time. Attending WhatsApp has never been easier.

By contracting the WhatsApp Business API.

Know more 🠂

Customer Success

Account Manager

Have a unique Account Manager to mediate actions between your company and Huggy.

Help Center

A help center with more than 200 articles to address your questions about using the platform.

Support via Messages and E-mail

Contact our support via chat and Email.

Phone Support

A phone number will be made available for direct contact with our support.

Deployment

A team available to teach you the initial steps on using the platform.

Integration Setup

Technical help for development of integrations with Huggy.

4h included

Help create Flows

A Huggy collaborator will be available to assist in the creation of Flows.

2h included

4h included

Advanced Training

Get advanced training on the features on the platform.

Business hours support

Support from Monday to Friday from 7am to 10pm and Saturdays from 7am to 3pm.

Support 24h

Get Huggy support available 24 hours a day for you.

Quarterly Monitoring

Every 3 months a CS will be made available to help the client achieve, through detailed monitoring, their goals with Huggy.

Monthly Tracking

Every month a CS will be made available to help the client achieve, through detailed monitoring, their goals with Huggy.

Security

IP access control

Restrict access to the platform only to authorized IP addresses.

Default access profiles

Delimited in Administrator, Manager and Agent. Each of these profiles has specific autonomy over the use of the platform.

FAQ - Frequently Asked Questions

Simple and understandable WhatsApp prices that are based on the type of message you send.

Yes, we provide 7 (seven) days free in any plan and after this period you can continue using the platform in the Starter plan.

You can register as many users as you want on the platform, but only the number of contract users can log in simultaneously. This model allows you to save on the budget when you have attendants who will use the platform for just one shift.

No, all our plans are prepaid and have no fidelity. For cancellation just do not make the payment of the monthly fee.

Yes, our system offers Api and Webhook which will allow integration with any system connected to the internet that allows integrations.

Through the panel you will have control of the most important communication channels such as: Email, Telephone, Online Chat, SMS, WhatsApp, Telegram, Messenger and Customized Channels.

Payment of plans can be made by credit card or bank slip.

You're in good company.

Join the more than 700 companies around the world that trust Huggy. Request access now or talk to our team of experts.

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