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Analytics

Analytics

Turn data
into powerful insights

Enhance your business with comprehensive real-time reports. Get instant access to customer insights and monitor your customer support team's performance.
Huggy | Analytics | Turn data<br>into powerful insightsHuggy | Analytics | Turn data<br>into powerful insights

Service Reports

Export charts with partial or total results of the services provided on the Huggy platform

Service

Huggy | Control services with details such as date, time, channel, quantity, reason, Average Waiting Time (AWT), and Average Service Time (AST). Identify seasonal patterns and anticipate high-demand periods.Huggy | Control services with details such as date, time, channel, quantity, reason, Average Waiting Time (AWT), and Average Service Time (AST). Identify seasonal patterns and anticipate high-demand periods.
Control services with details such as date, time, channel, quantity, reason, Average Waiting Time (AWT), and Average Service Time (AST). Identify seasonal patterns and anticipate high-demand periods.

Agents

Channels

Service

Agents

Channels

Control services with details such as date, time, channel, quantity, reason, Average Waiting Time (AWT), and Average Service Time (AST). Identify seasonal patterns and anticipate high-demand periods.
Learn more
Huggy | Control services with details such as date, time, channel, quantity, reason, Average Waiting Time (AWT), and Average Service Time (AST). Identify seasonal patterns and anticipate high-demand periods.Huggy | Control services with details such as date, time, channel, quantity, reason, Average Waiting Time (AWT), and Average Service Time (AST). Identify seasonal patterns and anticipate high-demand periods.

Dashboard

Monitor in real-time the volume of services, results, and agents' status.
Ideal Productivity
Optimize the decision-making process by monitoring service efficiency, identifying development opportunities, and ensuring agile resolution of emerging needs.
Optimize the decision-making process by monitoring service efficiency, identifying development opportunities, and ensuring agile resolution of emerging needs.
Real-time Monitoring
Ideal Productivity
Real-time Monitoring
Optimize the decision-making process by monitoring service efficiency, identifying development opportunities, and ensuring agile resolution of emerging needs.
Optimize the decision-making process by monitoring service efficiency, identifying development opportunities, and ensuring agile resolution of emerging needs.

Data Export

Uncover bottlenecks and gain important insights for process improvement and decision-making.
Create custom reports according to your specific needs, adapting information for internal reports or presentation requirements, for example.

Custom Export

Create custom reports according to your specific needs, adapting information for internal reports or presentation requirements, for example.
 
 
Custom Export

Custom Export

Create custom reports according to your specific needs, adapting information for internal reports or presentation requirements, for example.
Variable Export

Variable Export

Export data from the steps of your automation to identify the best lead capture flows or assess the performance of your automated service.

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